Complaints

All production phases – from tobacco processing to packaging and product labelling – are supervised and controlled within our company.

We very much regret that you are still dissatisfied with a product from our company and thank you for contacting us with your complaint. This is because only by way of the feedback we receive from our consumers may we continue to meet our high standards and constantly improve our products.

In order to be able to analyse your case, we will need our internally printed 7-digit batch code (e.g. 4S4417) from the affected product, as well as all of the following information.